At Kids Studio (kidsstudio.in), customer satisfaction is our top priority. We take great care in delivering high-quality Kids Walkers, Toys, Jungle Gyms, Swings, and Montessori Furniture. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
-
The product is damaged, defective, or incorrectly delivered
-
The request is raised within 7 days from the date of delivery
-
The product is unused, unassembled, and in its original packaging with all accessories and tags intact
2. Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to misuse, negligence, or improper installation
-
Items that have been assembled, used, or altered
-
Clearance sale or discounted items (unless damaged or defective)
-
Products returned without original packaging or missing parts
3. Return Request Process
To initiate a return:
-
Email us at [your email address] with your order ID, product details, and clear images/videos of the issue
-
Our support team will review your request within 24–48 business hours
-
Once approved, return instructions will be shared with you
4. Return Pickup & Shipping
-
For damaged or incorrect products, return pickup will be arranged by Kids Studio at no additional cost
-
For other eligible returns, shipping charges (if any) may be borne by the customer
-
Products must be securely packed to avoid damage during transit
5. Refund Policy
-
Once the returned product is received and inspected, refunds will be processed within 5–7 business days
-
Refunds will be issued to the original payment method
-
Shipping charges are non-refundable, unless the return is due to our error
6. Replacement Policy
-
If you prefer a replacement instead of a refund, we will ship the replacement product after inspection
-
Replacements are subject to product availability
7. Order Cancellation
-
Orders can be cancelled before dispatch by contacting our support team
-
Once dispatched, cancellations are not allowed and the return policy will apply
8. Damaged Product Disclaimer
Please inspect your package at the time of delivery. If the package appears damaged, inform the delivery partner and contact us immediately with photos.
9. Changes to This Policy
Kids Studio reserves the right to modify this Return Policy at any time without prior notice. Changes will be updated on this page.
10. Contact Us
For any return or refund-related queries, please contact: