Refund & Return Policy – KidsStudio

At KidsStudio, we are committed to providing high-quality wooden swings and wooden toys designed for children’s safety and enjoyment. Please read this policy carefully before placing an order.

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1. No Return After Shipping

Once an order is shipped from our warehouse, it cannot be cancelled or returned.

Returns or refunds are accepted only in the following cases:

• Manufacturing defect

• Wrong product delivered

No other return or refund requests will be entertained after dispatch.

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2. Return / Refund Eligibility

To be eligible for a return or refund:

• The issue must be reported within 48 hours of delivery

• Unboxing video and clear photos are mandatory

• Product must be unused, uninstalled, and in original packaging

• All accessories, parts, manuals, and invoice must be intact

Requests without an unboxing video will not be accepted.

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3. Non-Returnable & Non-Refundable Items

The following are not eligible for return or refund:

• Products once used or installed

• Damage due to improper installation, drilling, or handling

• Damage caused by exceeding the recommended weight/load capacity

• Minor variations in wood grain, color, texture, or finish (natural characteristics of wood)

• Custom-made or made-to-order products

• Products purchased during sales or promotional offers

• Accidental damage or normal wear and tear after delivery

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4. Installation Disclaimer

KidsStudio is not responsible for:

• Incorrect or unsafe installation

• Use of unauthorized hooks, screws, ceilings, frames, or supports

• Any damage or injury caused due to improper installation

We strongly recommend installation by a professional carpenter.

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5. Return Request Process

To raise a valid claim:

1. Email us at info@kidsstudio.in within 48 hours of delivery

2. Share your Order ID, issue description, and unboxing video/photos

3. Our team will review your request within 2 business days

4. If approved, return or replacement instructions will be provided

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6. Refund Process & Timeline

• Refunds are processed within 7–10 business days after inspection

• Refunds are credited to the original payment method only

• Shipping charges, COD charges, and installation costs are non-refundable

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7. Replacement Policy

• Replacement is applicable only for manufacturing defects or wrong product delivery

• Replacement is subject to stock availability

• If replacement is not available, a refund will be initiated

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8. Natural Wood Disclaimer

Wood is a natural material. Slight differences in:

• Color shade

• Grain pattern

• Texture or finish

are normal and not considered defects.

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9. Order Cancellation

• Orders can be cancelled before shipment only

• Once shipped, cancellation is not allowed

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10. Contact Information

📧 Email: info@kidsstudio.in
🕒 Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM

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11. Policy Updates

KidsStudio reserves the right to update or modify this policy at any time without prior notice.